Refund Policy

At Nayanest, we follow a transparent and fair refund process. Please read this policy carefully before placing an order.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • Product received is damaged

  • Product received is defective

  • Wrong product delivered

Refund requests for reasons such as change of mind, dislike, or incorrect order placed by the customer are not accepted.

2. Refund Request Timeline

  • A refund or replacement request must be raised within 48 hours of delivery.

  • Requests raised after 48 hours will be automatically rejected.

3. Mandatory Proof

To process a refund request, customers must provide:

  • A clear unboxing video (mandatory)

  • Images showing the damage/defect/wrong product

The unboxing video must be continuous, unedited, and recorded from the moment the package is opened.

4. Refund Approval Process

  • All refund requests are subject to verification and quality check by the Nayanest team.

  • Nayanest reserves the right to approve or reject any refund request based on the provided evidence.

5. Mode of Refund

  • Approved refunds may be issued as:

    • Replacement, or

    • Store credit, or

    • Refund to original payment method (at Nayanest’s discretion)

  • Shipping charges (if any) are non-refundable.

6. Refund Timeline

  • Once approved, refunds will be processed within 5–7 business days.

  • Bank or payment gateway processing time may vary and is beyond our control.

7. Non-Refundable Cases

Refunds will not be issued if:

  • Unboxing video is missing or edited

  • Product is used, altered, or damaged due to misuse

  • Original packaging is missing

  • Request does not meet eligibility criteria

8. Policy Rights

Nayanest reserves the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Us

For refund-related queries, contact:
📧 naya.nest.official01@gmail.com

By placing an order on Nayanest, you agree to this Refund Policy.