Returns Policy
At Nayanest, customer satisfaction is our top priority. Please read our returns policy carefully before placing an order.
1. Return Eligibility
We accept returns only if the product received is:
- Damaged
- Defective
- Wrong item delivered
Returns are not accepted for reasons such as change of mind, personal preference, or incorrect ordering by the customer.
2. Return Request Timeline
- Customers must raise a return request within 48 hours of delivery.
- Requests raised after 48 hours will not be accepted under any circumstances.
3. Proof Required
To initiate a return, customers must provide:
- Clear unboxing video (mandatory)
- Images of the damaged/defective/wrong product
Important: The unboxing video must be recorded from the moment the package is opened, without any cuts or edits.
4. Return Approval
- All return requests are subject to quality check and verification by the Nayanest team.
- Once approved, further instructions will be shared via email or WhatsApp.
5. Non‑Returnable Items
The following items are not eligible for return:
- Used products
- Products damaged due to misuse
- Items without original packaging
- Products without valid proof (video/images)
6. Refund / Replacement
- Approved returns will be processed as a replacement or store credit, depending on product availability.
- Refunds to original payment method are not guaranteed and will be decided by Nayanest.
7. Contact Us
For return-related queries, contact us at:
📧 naya.nest.official01@gmail.com
Nayanest reserves the right to update or modify this policy at any time without prior notice.
