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Returns Policy

At Nayanest, customer satisfaction is our top priority. Please read our returns policy carefully before placing an order.

1. Return Eligibility

We accept returns only if the product received is:

• Damaged
• Defective
• Wrong item delivered

Returns are not accepted for reasons such as change of mind, personal preference, or incorrect ordering by the customer.

2. Return Request Timeline

• Customers must raise a return request within 48 hours of delivery.
• Requests raised after 48 hours will not be accepted under any circumstances.

3. Proof Required

To initiate a return, customers must provide:

• Clear unboxing video (mandatory)
• Images of the damaged/defective/wrong product

Important: The unboxing video must be recorded from the moment the package is opened, without any cuts or edits.

4. Return Approval

• All return requests are subject to quality check and verification by the Nayanest team.
• Once approved, further instructions will be shared via email or WhatsApp.

5. Non‑Returnable Items

The following items are not eligible for return:

• Used products
• Products damaged due to misuse
• Items without original packaging
• Products without valid proof (video/images)

6. Refund / Replacement

• Approved returns will be processed as a replacement or store credit, depending on product availability.
• Refunds to original payment method are not guaranteed and will be decided by Nayanest.

7. Contact Us

For return-related queries, contact us at:
📧 naya.nest.official01@gmail.com

Nayanest reserves the right to update or modify this policy at any time without prior notice.

Return Policy

We want you to have a smooth shopping experience at Nayanest. Please review our return policy carefully:

• Returns are accepted only in case of damaged, defective, or wrong products.
• Return request must be raised within 48 hours of delivery.
• A clear unboxing video is mandatory to claim any return.
• Products must be unused and in original packaging.

Non-Returnable Cases

• Change of mind or personal preference
• Minor color/design variations
• Damage caused due to misuse or improper handling
• Missing or edited unboxing video

Resolution

• Approved returns will be processed as a replacement or store credit.
• Refund to the original payment method is not guaranteed.

For return assistance, contact us at:
📧 naya.nest.official01@gmail.com

Nayanest reserves the right to reject any return that does not meet the above conditions.